Albania

Posta Shqiptare — €18.00
Free over €75.00 (Standard Express)
Delivery: 2 to 8 business days

Algeria

Algérie Poste — €18.00
Free over €75.00 (Standard Express)
Delivery: 2 to 8 business days

Argentina

Correo Argentino — €18.00
Free over €75.00 (Standard Express)
Delivery: 2 to 8 business days

Australia

Australia Post — €18.00 (approx. A$30)
Free over €75.00 / A$80.00 (Standard Express)
Delivery: 2 to 8 business days

Austria

Österreichische Post — €8.90
Free over €50.00
Delivery: 4 to 8 business days (2 to 8 days when free)

Belgium

bpost — €4.90
Free over €50.00
Delivery: within 1 business day after dispatch

Brazil

Correios — €18.00 (approx. R$110)
Free over €75.00 / R$290.00 (Standard Express)
Delivery: 2 to 8 business days

Bulgaria

Bulgarian Posts — €8.90
Free over €50.00 / 100 лв (BGN)
Delivery: 4 to 8 business days (2 to 8 days when free)

Canada

Canada Post — €18.00 (approx. CA$28)
Free over €75.00 / CA$80.00 (Standard Express)
Delivery: 2 to 8 business days

Croatia

Hrvatska pošta — €8.90
Free over €50.00
Delivery: 4 to 8 business days (2 to 8 days when free)

Czechia

Česká pošta — €8.90
Free over €50.00 / 1,225 Kč (CZK)
Delivery: 4 to 8 business days (2 to 8 days when free)

Denmark

PostNord Denmark — €8.90
Free over €50.00 / 375 kr (DKK)
Delivery: 4 to 8 business days (2 to 8 days when free)

Estonia

Omniva — €8.90
Free over €50.00
Delivery: 4 to 8 business days (2 to 8 days when free)

Finland

Posti — €8.90
Free over €50.00
Delivery: 4 to 8 business days (2 to 8 days when free)

France

Colissimo — €4.90
Free over €50.00
Delivery: 2 to 4 business days

French Guiana

Colissimo Outre-Mer — €9.90
Free over €50.00
Delivery: varies depending on destination and customs processing

French Polynesia

Colissimo Outre-Mer — €9.90
Free over €50.00
Delivery: varies depending on destination and customs processing

Germany

Deutsche Post / DHL Paket — €8.90
Free over €50.00
Delivery: 4 to 8 business days (2 to 8 days when free)

Greece

Hellenic Post (ELTA) — €8.90
Free over €50.00
Delivery: 4 to 8 business days (2 to 8 days when free)

Guadeloupe

Colissimo Outre-Mer — €9.90
Free over €50.00
Delivery: varies depending on destination and customs processing

Hungary

Magyar Posta — €8.90
Free over €50.00 / 18,000 Ft (HUF)
Delivery: 4 to 8 business days (2 to 8 days when free)

Iceland

Íslandspóstur — €18.00
Free over €75.00 (Standard Express)
Delivery: 2 to 8 business days

Ireland

An Post — €8.90
Free over €50.00
Delivery: 4 to 8 business days (2 to 8 days when free)

Israel

Israel Post — €18.00 (approx. ₪65)
Free over €75.00 / ₪180 (Standard Express)
Delivery: 2 to 8 business days

Italy

Poste Italiane — €8.90
Free over €50.00
Delivery: 4 to 8 business days (2 to 8 days when free)

Japan

Japan Post International Parcel — ¥3,400
Free over ¥9,250 JPY
Delivery: 2 to 8 business days

Latvia

Latvijas Pasts — €8.90
Free over €50.00
Delivery: 4 to 8 business days (2 to 8 days when free)

Lithuania

Lietuvos paštas — €8.90
Free over €50.00
Delivery: 4 to 8 business days (2 to 8 days when free)

Luxembourg

POST Luxembourg — €8.90
Free over €50.00
Delivery: 4 to 8 business days (2 to 8 days when free)

Malta

MaltaPost — €8.90
Free over €50.00
Delivery: 4 to 8 business days (2 to 8 days when free)

Martinique

Colissimo Outre-Mer — €9.90
Free over €50.00
Delivery: varies depending on destination and customs processing

Mayotte

Colissimo Outre-Mer — €9.90
Free over €50.00
Delivery: varies depending on destination and customs processing

Monaco

La Poste Monaco — €4.90
Free over €50.00
Delivery: 2 to 4 business days

Netherlands

PostNL — €8.90
Free over €50.00
Delivery: 4 to 8 business days (2 to 8 days when free)

New Caledonia

OPT-NC — €9.90
Free over €50.00
Delivery: varies depending on destination and customs processing

New Zealand

NZ Post — €18.00 (approx. NZ$33)
Free over €75.00 / NZ$100 (Standard Express)
Delivery: 2 to 8 business days

Norway

Posten Norge — €18.00 (approx. 195 kr)
Free over €75.00 / 535 kr (NOK, Standard Express)
Delivery: 2 to 8 business days

Poland

Poczta Polska — €8.90
Free over €50.00 / 215 zł (PLN)
Delivery: 4 to 8 business days (2 to 8 days when free)

Portugal

CTT Expresso — €8.90
Free over €50.00
Delivery: 2 to 5 business days

Réunion

Colissimo Outre-Mer — €9.90
Free over €50.00
Delivery: varies depending on destination and customs processing

Romania

Poșta Română — €8.90
Free over €50.00 / 265 lei (RON)
Delivery: 4 to 8 business days (2 to 8 days when free)

Russia

Почта России (Russian Post) — ₽1,800
Free over ₽4,500 RUB
Delivery: varies depending on destination and customs processing

Saint Barthélemy

Colissimo Outre-Mer — €9.90
Free over €50.00
Delivery: varies depending on destination and customs processing

Saint Martin

Colissimo Outre-Mer — €9.90
Free over €50.00
Delivery: varies depending on destination and customs processing

Saint Pierre and Miquelon

Colissimo Outre-Mer — €9.90
Free over €50.00
Delivery: varies depending on destination and customs processing

Slovakia

Slovenská pošta — €8.90
Free over €50.00
Delivery: 4 to 8 business days (2 to 8 days when free)

Slovenia

Pošta Slovenije — €8.90
Free over €50.00
Delivery: 4 to 8 business days (2 to 8 days when free)

South Africa

South African Post Office — €18.00 (approx. R350)
Free over €75.00 / R950 (ZAR, Standard Express)
Delivery: 2 to 8 business days

South Korea

Korea Post — €18.00 (approx. ₩31,500)
Free over €75.00 / ₩88,000 (KRW, Standard Express)
Delivery: 2 to 8 business days

Spain

Correos — €8.90
Free over €50.00
Delivery: 4 to 8 business days (2 to 8 days when free)

Sweden

PostNord Sweden — €8.90
Free over €50.00 / 545 kr (SEK)
Delivery: 4 to 8 business days (2 to 8 days when free)

Switzerland

Swiss Post — CHF 8.90
Free over CHF 45.00
Delivery: 3 to 6 business days

Ukraine

Ukrposhta — €18.00 (approx. ₴760)
Free over €75.00 / ₴2,100 (UAH, Standard Express)
Delivery: 2 to 8 business days

United Arab Emirates

Emirates Post — €18.00 (approx. AED 78)
Free over €75.00 / AED 215 (Standard Express)
Delivery: 2 to 8 business days

United Kingdom

Royal Mail — £8.90
Free over £45.00
Delivery: 3 to 5 business days

United States

USPS — $8.90
Free over $50.00
Delivery: 3 to 5 business days

Wallis and Futuna 

Colissimo Outre-Mer — €9.90
Free over €50.00
Delivery: varies depending on destination and customs processing

Shipping Fees

Shipping fees are calculated automatically at checkout based on:

Order weight and dimensions
Destination country
Selected shipping method
Customer's local currency

Tracking and Confirmation

Once your order has shipped, you will receive a confirmation email with tracking information.

If you do not receive this email within 72 hours of placing your order, please check your spam folder or contact us at contact@elegelli.com.

Delivery Protection Insurance (Optional)

Elegelli offers an optional Delivery Protection service, available for selection in your shopping cart at checkout. This service is provided as an add-on at the customer's discretion and is not included by default.

Scope of Coverage

When selected and paid for at checkout, Delivery Protection covers your order against the following risks during transit and at delivery:

Loss of the package in transit confirmed by the carrier
Visible damage to the items caused during shipping
Theft of the package after carrier-confirmed delivery (commonly referred to as "porch piracy")

Coverage Limit

The maximum amount payable under Delivery Protection is two hundred US dollars (US $200.00), or the equivalent amount in the customer's local currency, calculated at the exchange rate in effect on the original order date. The coverage limit applies per order, not per item, and is inclusive of taxes and original shipping fees. In no event shall Elegelli's liability under this protection exceed US $200.00 or local equivalent.

Eligibility Conditions

Delivery Protection must be expressly selected and paid for at the time of purchase. It cannot be added retroactively, after the order has been placed, shipped, or delivered.

To be eligible for a claim, the customer must:

Provide the original order number and tracking reference
Submit photographic evidence of damage where applicable
Provide a sworn statement of non-receipt for theft or loss claims
For theft claims involving merchandise valued above US $100.00 or local equivalent, provide a police report or equivalent official document issued by local authorities

Claim Procedure and Deadlines

All claims must be submitted in writing to contact@elegelli.com within the following timeframes, failing which the claim shall be deemed waived:

Damage claims: within seven (7) business days of delivery, accompanied by clear photographs of the package and damaged items
Theft claims: within seven (7) business days of the carrier's confirmation of delivery
Loss claims: within thirty (30) calendar days of the expected delivery date

Elegelli will acknowledge claims within five (5) business days and resolve eligible claims within thirty (30) calendar days following receipt of all required supporting documentation.

Resolution Options

At Elegelli's sole discretion, valid claims will be resolved by one of the following means, up to the coverage limit:

Replacement of the affected items, subject to stock availability
Refund of the affected items to the original payment method
Store credit of equivalent value

Exclusions

Delivery Protection does not cover, and Elegelli shall bear no liability under this service for:

Orders for which Delivery Protection was not selected and paid for at checkout
Packages refused at delivery by the recipient
Failed, delayed, or returned deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer
Customs seizures, confiscations, destruction, or return of packages due to unpaid duties, taxes, or non-compliance with import regulations
Items damaged after delivery has been confirmed, except in cases of documented theft
Normal wear, color variations, minor cosmetic differences, or issues unrelated to transit
Claims filed outside the deadlines set forth above
Indirect, incidental, consequential, special, or punitive damages of any kind
Loss of profit, loss of opportunity, or emotional distress
Events of force majeure, including but not limited to natural disasters, pandemics, war, civil unrest, strikes, or government action

Nature of the Service

Delivery Protection is a contractual service offered directly by Elegelli and does not constitute an insurance product within the meaning of applicable insurance regulations. It does not replace or affect any statutory consumer rights the customer may have under the law of their country of residence, including, where applicable, the right of withdrawal and statutory warranties of conformity.

Fraud and Abuse

Any claim found to involve misrepresentation, falsified documentation, or fraudulent intent will be denied in full. Elegelli reserves the right to refuse future Delivery Protection coverage to customers who have submitted fraudulent claims and to pursue any available legal remedies.

Orders Without Delivery Protection

Orders shipped without Delivery Protection are subject exclusively to the standard liability terms set forth in the "Delivery Issues and Responsibility" and "Liability Disclaimer" sections of this policy. For uninsured shipments, Elegelli's obligations are limited to those imposed by mandatory provisions of applicable law, and no voluntary reimbursement, replacement, or compensation can be guaranteed.

Delivery Issues and Responsibility

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Elegelli is not liable for delays, losses, or undelivered parcels caused by incorrect or incomplete address information.

If a package is returned due to address errors, reshipping fees will be charged to the customer. No refund will be issued for failed deliveries caused by incorrect address details.

Damaged Packages

If your package arrives visibly damaged, you must refuse delivery and notify us immediately with photos sent to contact@elegelli.com.

Without proof of damage at the time of delivery, no refund or compensation will be granted.

Lost or Missing Packages

If tracking indicates that a package has been delivered but you have not received it, you must contact us within 7 business days.

After this period, we cannot guarantee an investigation or resolution. Elegelli is not responsible for theft or misdelivery once the carrier confirms delivery.

Delays and Force Majeure

Shipping delays may occur due to carrier strikes, public health events, weather conditions, customs inspections, or any force majeure situation.

Such delays are beyond Elegelli's control and do not justify refunds or compensation.

International Shipping and Customs

For deliveries outside the European Union:

All customs duties, VAT, and local fees are the sole responsibility of the customer.
Elegelli cannot estimate or control these charges.
If a package is refused due to unpaid customs fees, no refund will be issued.

By placing an international order, you accept these conditions.

Order Modification and Cancellation

Order modifications or cancellations are only possible before the order is shipped.

Once a shipping label has been created, no changes or cancellations can be made.

To request an urgent change, contact us immediately at contact@elegelli.com. We cannot guarantee that changes will be possible.

Liability Disclaimer

Elegelli is not responsible for:

Delays caused by third party carriers
Packages lost, stolen, or damaged in transit (unless Delivery Protection has been purchased, within the limits described above)
Costs resulting from incorrect addresses or refused deliveries
Consequences related to force majeure events

By placing an order, you acknowledge and accept these terms, including the optional nature of Delivery Protection and the consequences of not selecting it at checkout.

Contact

For any shipping related questions or claims, contact us:

Email: contact@elegelli.com
Phone: +33 7 45 23 02 24
Address: Elegelli, 3 Rue Lascaris, 06300 Nice, France